More Troubling News About RUSHMORE CASINO

Mrracetrack · #1 10-17-2009, 12:12 AM

This was sent out by Bryan Bailey (The Casinomeister) in his recent newsletter... regarding Rushmore Casino:

Quote:

Rushmore Group Removed From Accredited Casino Section

This sucks. I hate it when a casino group screws up so much that they get booted from the site. Here is what happened: just a few days ago, a member in our forum reported that he was locked out of his casino account at Rushmore. It turns out that his account was considered "dormant" since it had been nearly two years since he last logged into his account. The casino, like many others, has a policy stated in their terms and conditions that accounts that have no activity for over 180 days are closed and the player forfeits his balance. This player supposedly had 1-2k still in his account - and now it's gone. The thing is, the casino never made an attempt to remind the player that the account was approaching dormancy. They just closed his account and that was that. They stated that they were not going to budge on this.

The bottom line is - is this fair? I understand that dormant accounts can pose logistical problems, and yes, there isn't a reason why these accounts aren't closed. But the casino should notify the member beforehand, and if the member comes back, the casino should offer to open the account back up with the original cash balance. To not do this is unfair in my opinion, and is unbecoming of an "Accredited Casino".

The problem was exacerbated by the operator's silence. Not a peep. The only person communicating with us is their casino manager, who seems to be caught between a rock and a hard place. I had the same problem when I was inquiring about the complaints from players springing up in our forum concerning late payments. Now there is talk of delayed payments to affiliates. One PAB from an affiliate has been filed - no response from the affiliate manager yet.

So they are off the site, and consider this a warning shot across the bow. I hope the casino administration comes to its senses and realizes that I don't care that they don't care about being listed at the site. But the players do - as well as many affiliates.

This also prompted me to add a term to the standards of Casinomeister Accredited Casinos:

Must not implement terms that can be construed as "unfair" towards the player.
That's one term I never thought I would have to add.

Get your act together Rushmore.

Rushmore Casino Group
Rushmore Casino
Cherry Red
Slots Oasis
C-Planet Affiliates

The_CPA · #2 10-17-2009, 12:56 AM

Quote:

The bottom line is - is this fair? I understand that dormant accounts can pose logistical problems, and yes, there isn't a reason why these accounts aren't closed.

I'm not sure there isn't a typo or something in this comment. A bunch of double negatives in there!

Is he saying closing accounts with money in them is Ok under logistical circumstances?
OR, Is he saying that there is no reason these accounts ARE closed?

Eitherway, here are my thoughts on closing accounts.

BULLSHIT!
What's the point or purpose? Especially if it has a good amount of money in it. You are holding someone else's money for freaking FREE!
Oh, I get it! Let's just steal it instead. CRAZY!!!!!!

It doesn't cost SHIT to carry an open account regardless of whether it 5 bucks in it or 5 grand. This is a tibit of computer space for crying out loud.
Maybe someday the 5 dollar guy might decide he/she wants to pop a few bucks on a slot machine, or a blackjack table!

This DORMANT ACCOUNT crap some of these people enforce is a TOTAL joke, not to mention semi-retarded.

Great "RETENTION POLICY" guys!
Deposit some money or we won't let you come LOSE your money at our casino in the future!
What the hell are these people thinking???????

I'd like to meet the BOZO that came up with this brilliant retention policy!

Mrracetrack · #3 10-17-2009, 01:17 AM

This issue with Rushmore Casino brings to mind some of the reasons RTG casinos originally got such a "bad reputation" 5-6 years ago.

It seems like after all this time... it still makes good sense to BE VERY LEARY of most RTG casinos.

The old adage that "A Leopard Doesn't Change It's Spots" might be appropriate here.

jod5413 · #4 10-17-2009, 02:41 AM

You know what sucks? They have an absolutely wonderful casino rep, Louise. She has been quite active and has made herself available at all times to work with player issues.

This BS doesn't help the casino, and certainly puts the rep on the spot.

Get your Shit together Rushmore Group. There is no reason for this BS.

mojo · #5 10-17-2009, 08:16 PM

Two years is a long time. If they want to clear the books or whatever I don't think there is anything wrong with that. For all they know the player has gone to the big casino in the sky.

However, if the player shows up again they have to give that money back. No ifs, ands or buts about it! This is complete BS ! If I was that player they'd never hear the end from me.

jinnia · #6 10-17-2009, 11:30 PM

It states in their Terms and Conditions:

T and C #5 -

j. If you do not log onto your Casino account for a period of 180 days, any
balance in your account will be forfeited to the Company.

Source

It's there on their site, and the player is responsible if they breach the T's and
C's, as we hold a casino or affiliate program responsible when they do the same.

The only thing I don't approve of, is they don't respond to a complaint, posted
on a forum.

Added--
My mistake, Louise has been responding in that thread.

IMHO, the player is at fault. And it states "any balance", which deposited money or winnings.

The_CPA · #7 10-18-2009, 02:41 AM

Quote:

*j. If you do not log onto your Casino account for a period of 180 days, any
balance in your account will be forfeited to the Company.*

The real problem is this.
It's just another ignorant term that should not be accepted by anyone.

It doesn't cost the casino shit to carry an account,...especially if they leave money in it. Totally ridiculous, IMO.

If they want to send the player the couple of grand in his account and close the account afterwards, fine, but to confiscate their money on a BULLSHIT term like that is something everyone should stand up against.
JMO, of course!

universal4 · #8 10-18-2009, 03:58 AM

I agree this is a total piece of crap....

I have to rethink their exposure right away...

I don;t think I can promote a property with that term...

Rick

jinnia · #9 10-18-2009, 04:17 AM

Quote:

Originally Posted by The_CPA

The real problem is this.
It's just another ignorant term that should not be accepted by anyone.

It doesn't cost the casino shit to carry an account,...especially if they leave money in it. Totally ridiculous, IMO.

If they want to send the player the couple of grand in his account and close the account afterwards, fine, but to confiscate their money on a BULLSHIT term like that is something everyone should stand up against.
JMO, of course!

It may be an 'ignorant' term, BUT, it is there, in print!!

And it does NOT state they will contact the player before closing the account.

Players need to READ the T's and C's and FOLLOW them if they decide to play, if they don't like the T's and C's, then do not play at that casino who has the 'bullshit' T's and C's!

jinnia · #10 10-18-2009, 05:13 AM

Quote:

Originally Posted by universal4

I agree this is a total piece of crap....

I have to rethink their exposure right away...

I don;t think I can promote a property with that term...

Rick

Your first site in your signature, on index page you have Cherry Red.

Cherry Red:
If you do not log onto your Casino account for a period of 180 days, any balance in your account will be forfeited to the Company.

iNetBet at least says your account will be placed under review.:
j. If you do not log onto your Casino account for a period of 180 days, any balance in your account will be placed under review, subject to aditional information being obtained by iNetBet. (Balances may be zeroed or accounts closed).