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One mediator or many?
  #11  
Unread 08-29-2010, 04:35 PM
Steve Russo Offline
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Default One mediator or many?

Here's my take on this: Gambling Grumbles (which I manage) does its best work behind the scenes. In most cases, if a dispute is going to be resolved, the casino is more apt to be cooperative if it has not been publicized elsewhere.

Why? In such a case it knows that the only publicity it will get if it straightens things out is good publicity.

Gambling Grumbles, linked to by over 700 sites of the Gambling Portals Group, is a powerful voice and if the casino cares about its reputation it will take that into consideration.

In some cases, of course, the casino either refuses to deal fairly with the player or completely ignores our e-mails. In such a case, after a week we publish a negative report. At the same time we send the casino (and the player) a link, letting them know that we are willing to edit, or even completely re-write, the report if the situation changes.

Quite often, seeing the report published is enough to get the casino to take the complaint seriously. Even at this point it realizes that it can avoid all negative publicity, and even gain positive PR, by dealing with the player in a fair manner.

I still, at such a point, feel it is best not to have the dispute publicized elsewhere -- as it reduces the player's bargaining power.

If, one week after the Gambling Grumbles report goes up, the casino is still ignoring it, then the player is well-advised to publicize his problem everywhere he can. He will have nothing to lose and the more that a casino sees itself being hammered on various sites, the more apt it is to want to make the problem go away.
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  #12  
Unread 08-29-2010, 05:17 PM
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Thanks Steve. You have a great service for players.
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  #13  
Unread 08-29-2010, 05:31 PM
Steve Russo Offline
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Quote:
Originally Posted by mojo View Post
Thanks Steve. You have a great service for players.
I also have great service for beautiful women. If you fit into that category, and have both a complete lack of morals and horrible taste in men, contact me ASAP.
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  #14  
Unread 08-29-2010, 08:04 PM
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Quote:
Originally Posted by Steve Russo View Post
I also have great service for beautiful women. If you fit into that category, and have both a complete lack of morals and horrible taste in men, contact me ASAP.


Great pick up line!
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  #15  
Unread 08-30-2010, 09:42 PM
Steve Russo Offline
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Okay, I may be jumping the gun here but I have a very strong feeling that I will be re-writing the Gambling Grumbles report soon and it will now have a "happy ending".
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  #16  
Unread 09-01-2010, 04:22 PM
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Glad to hear that Steve,

....and probably a better ending then the service you provide the beautiful women....LOL

....couldn't resist....

Rick
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  #17  
Unread 09-01-2010, 04:27 PM
Steve Russo Offline
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Quote:
Originally Posted by universal4 View Post
....and probably a better ending then the service you provide the beautiful women....LOL
I'll have you know that beautiful women give thanks to the Lord for that ending.

(Their exact words are usually, "Thank God, that's over!)
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