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Groans and Gripes Someone did something that did not please you! Tell them so they learn from this!

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  #41  
Unread 03-11-2010, 09:25 PM
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Quote:
Originally Posted by Embalu View Post
I have all the e-mails between the investigator and me, but it's a huge number of e-mails (more than 50!) so translating would be a very time-consuming work. However, if translating them can help me in getting paid, it might be worth it. Alternatively, I can send the original, Hungarian e-mails and you can use Google Translate or another translator program. I know that the translation of an automatic translator program is not very accurate and sometimes very funny, but it is somewhat understable.
Do you not have just a couple of emails where the investigator basically says "you're clean" or words to that effect? If you could forward it to me here, I'd appreciate it - my email is working again.

http://www.hundredpercentgambling.com/contact.htm

If you can just find one central, absolving email and translate it, it'd be handy.
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  #42  
Unread 03-11-2010, 09:34 PM
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Quote:
The investigator made many photos about me holding my passport and other IDs in my hand, and also close photos of my documents that prove my address and identity. This was on 9th October 2009. I can anytime make such photos but if the originals are needed I can contact him and I'm sure he will send me them.
I think getting the photos will be helpful as well to establish proof and have a well documented case.

Just as a note, if there is suspected fraud a casino won't speak on it publically because they feel it gives other people ideas.
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  #43  
Unread 03-11-2010, 10:00 PM
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Quote:
Originally Posted by caruso View Post
Why would you even believe a word he says, on the evidence so far?
Because I don't believe the man is a liar Caruso, that's why. And what evidence? None of us have seen any. We are all basically taking the word of a poster on a forum.

To be honest, my original gut feeling was that Embalu is sincere...but some evidence to back up his claims would be nice. I don't need to personally see it. If you tell me that you've seen it, and are satisfied that it's legit, I trust your word. I don't believe you are a liar either. There has to be some trust somewhere along the way, or we'll never get anywhere.

I have flip flopped back and forth about a dozen times today...one minute believing the OP, the next being not so sure. The fact that he was banned from the CM forum for multiple accounts on the same computer, does not help his case. I realize he has offered an explanation...but no one besides me finds it just a bit odd that he has not only a father who gambles and reads CM..but also his sister's boyfriend? Absolutely possible, but something to think about.

It is interesting that one of the accounts he was linked to at CM is Mario77, who used the PAB service himself in filing a grievance against Inetbet. I'd be curious to know if either Mario77, or Joska (the other account at CM) had accounts at Rushmore.

Quote:
Originally Posted by Embalu View Post
In fact, for me it was not repeating because that was the first time I found out what is the casino's problem. Rushmore never give me any specific reason and simply ignored my e-mails, that's why I always had to contact them indirectly. But even if I received a reply from them through CM, Moneybookers, the investigator, or now through Rick, they just copied and pasted the same text, even the errors are the same in it (e.g. "refuse the right" instead of "reserve the right").
Embalu, did you inquire or file a complaint with Moneybookers yourself as well? I'm curious if this is another part of the casino's decision, much like the other thread on here, where it was ascertained that the player had transferred money back and forth with other players...and in the casino's opinion, this was sufficient to tie them all together.

Quote:
Originally Posted by caruso View Post
If you can just find one central, absolving email and translate it, it'd be handy.
I agree with that...although perhaps a translated version, plus the original? Does anyone here know anyone who speaks Hungarian?

Quote:
Originally Posted by mojo View Post
I think getting the photos will be helpful as well to establish proof and have a well documented case.

Just as a note, if there is suspected fraud a casino won't speak on it publically because they feel it gives other people ideas.
Also agreed on the photos Mojo.

IMO, all of this is speculation and opinions and gut feelings, until such a time as evidence is provided, one way or another. I do NOT believe that someone having more than one address is sufficient grounds to void winnings, and invoke the rule that Rushmore did. But I just do not know if there is anything else at play here, and I don't know how anyone else could know for sure either.

So please....Embalu, send what you have to Caruso, and let him go over it.
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  #44  
Unread 03-11-2010, 11:59 PM
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Perfectly reasonable Pina. We could speculate endlessly. I agree to get the wheels going by sending documents to Caruso, or Rick, or both. You are in safe hands with both Embalu.

It should be easy enough. Not every player is lucky enough to have an investagator clear them.
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  #45  
Unread 03-12-2010, 02:44 AM
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Hi all,

I keep going back and forth on this. I'll just lay it out there as I am thinking, and for Caruso I'll try to keep my comparisons to a minimum, if you sir, will approach with an open mind.

I have a little invested in rushmore, not a lot, but enough to pay attention when I see their name.

anyway the first thing that struck me funny, though it may not matter, is that it seemed like the player's english got better the further along we went. lol. Granted, if he started this thread when the issue was born, he's had ample time to have learned the language.

I imagine whether you are fraudulent (and ballsey if the afore is true, but you wouldn't be the first) to come here after failing at CMs, getting tossed by him as well (I don't think I ever heard of a player losing their membership at CMs because they gave the wrong address to a casino but of course I suppose it might be SOP. But ifso, I'm surprised I haven't heard of anybody complaining about it before and they sure don't have any trouble making it over to another forum after they get given a "paid vacation" by the powers that be at CMs.

I generally hear a lot about those times. So yes, odd to have never seen this brought up before.

Here's the biggest reason I am not quick to jump on the band wagon that the player is 100% deserving. Moreso, that I believe his cause would have been lost at almost any casino. not just with rushmore.

before going any further I also note I am not saying the player is guilty of anything more than that he'll learn an important lesson which I just recently learned when my hotmail account got hacked and I stood to lose my entire business, right down to the domain names.

Your information has GOT to line up. Hell you're lucky you got a human being's response. I couldn't even get that, shit you not, because they'd look at the two things and when they didn't match, it was game over.

I'm still fighting to regain a couple of accounts at places which have proven to be so stubborn that they don't care that my account is likely funding the advertising for thieves, for a month or longer depending upon when they decide to stop charging a card that was shut-off due to the desperation of this very situation.

It was total shit. And because of stupid shit that I thought would never matter. Best example being an account at Brightshare which my uplink did the paperwork on, and what info he did enter about me, was way off, like my home country was afganistan.

Yes it should be obvious that was the first country on the list but you know how hard it is getting real people to listen?

Maybe you do, you've ended up here.


Quote:
"Therefore, it is 'case closed' for some of these players. We reserve the right to void winnings of players that provide us with incorrect or false details:

(my name is here): "This is actually the address of his mother, (my mother's name is here)" We can not verify this player and refuse the right to pay the player. False information was provided, and this is not his residence.

Read that and totally take out the (my name here, my monther's name here), and it reads differently. using the "my" lends to believe (or it did me anyway) that the investigator is standing there pointing at the player and in fact it may be just as likely to be meant to be read as in reference to whomever this name belongs, and when he says the mother lives at that address, he's referring to the name, not the person. Get what i mean?

To me it reads like that yes, the investigator acknowledges that the mother of someone with that name, lives at this address. But I don't see where he ever actually states that he links the human being to the name, just the name to the mother of the human being.

...........


here's another thing I found interesting if nothing else,

Quote:
"Therefore, it is 'case closed' for some of these players. We reserve the right to void winnings of players that provide us with incorrect or false details:

(my name is here): "This is actually the address of his mother, (my mother's name is here)" We can not verify this player and refuse the right to pay the player. False information was provided, and this is not his residence.

see i don't ever see where anybody says ... look I think this guy is for real.

And if you don't think the player is capable of being misleading then look at his first post more closely.

He was very careful how he phrased things. *Kudos, is English your second language? You do better than some I know who only know the one language and can barely utter it.

anyway, have a look

1st post

Quote:
Hi, I just found this forum and would like to share how Rushmore Casino has voided my totally legitimate winnings. I posted the story in another forum, here is the link:

http://mb.winneronline.com/showthread.html?t=39248

I would like to hear your opinions about this issue.
makes no note of ever having done the PIB, which as Caruso so noted, be that begrudgingly with exception to the sarcasm used to season it, (I suspect that is highest of praise, considering the source ) that CM's is considered the last word.

Odd then isn't it, that someone TOTALLY innocent , would have not mentioned it, nor did they mention being banned until someone else brought it up.

DO I need go on?





maybe this one last thing.


I guess it's two actually.

Caruso made mention of WOL being dead, and player noted that.

Quote:

Yes, I noticed that there were no replies at WOL, that's why I posted the issue here, too.
Yet still no mention of CM's. hmmm.


and finally (this just from the first page mind you)

Quote:
I have all the e-mails of the investigator (however, they are in Hungarian language). His employer is not directly the casino - Rushmore hired a British investigator company and he works for this company.

He wrote that he doesn't understand why the casino ignored the clear evidences about my identity and address, and that his personal opinion is that the casino's attitude is unfair. However, of course, he can't interfere the casino's decisions.

You said the emails about the matter were in H, but then mention the investigator was English.

You obviously have a strong working understanding of the English language. Why, would the language of H, ever be called into play?

I would think that by the time you got the final decision that the investigator knew you, or about you, well enough to know you speak fluid English, so why would he have (likely) had the letter translated into H, ?

.......


there's a lot of holes in your story. That all said, I have a tendency to believe you too, but this is what you're up against. I'm not even that sharp and I spotted those on the first page.

Good luck with that.


If you are legit then I'm sorry you've endured this. It is not an exaggeration to say there is more fraud on the player side than on the casino side which is why they've gotten to be the way they are.

Even Caruso will, in time, become more calloused, once he has had a few experiences where a lot of his valuable time is lost on a cause that was never presented truthfully, and like this one, later proved to have been tackled by some very respected names in the industry. Out of respect to our time, if nothing else, such instances should be made clear upfront, not having needed be discovered, as was this case.

I don't have the answers, but would at least explain so you don't make same mistakes again.

but I suspect you know by now. Next time, make sure everything is absolutely correct, and if there is a deviation, you contact support with a letter which was CC'd to another of your email accounts so you have it on record, and tell them of the deviation and then await a response before you gamble any further because who knows? that might be enough in itself for you to have your account frozen.

Crazy world you know?

Good luck with things.
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  #46  
Unread 03-12-2010, 08:10 AM
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I will leave soon so now I can just shortly reflect to some points.

Caruso: Ok, I'll send you some e-mails from the investigator (original and translated).

I can also send the evidences and private info to Caruso, Rick, Pinababy or someone who is trusted here.

Pinababy: In post #6 you can find what Rushmore's response was to Moneybookers.

bb1webs: I learn English since 1995, used to translate a lot and I have advanced language examination certificate for written English, I can also send the certificate.

The investigator is Hungarian but the investigator company is British.

I have not posted the issue earlier because it seemed that it would be solved privately. And no, I have not filed a PAB at Casinomeister.

Sorry for the short replies, I will be here again on Sunday, and will post in more detail. I wish a nice weekend for everyone!
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  #47  
Unread 03-12-2010, 03:32 PM
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You know Steve, you really do go 100% out of your way to blacken a player, don't you? First the Casino Rewards player, who you quoted out of context amongst other things, now here where you seem to be forensically analysing "linguistic inconsistencies" to hang this next player out to dry. Maybe I'm the only one starting to detect a pattern in your contributions.

Thanks for the input.

I'm an Englishman, ie. of a nationality not known for its foreign language aptitude. And although I speak one other language extremely well, I am also on occasions reduced to drivelling and stammering when the mind goes completely blank.

So let's try not to pin linguistic inconsistencies on him as an excuse. Nor, for that matter, the "if you take this / that out it reads differently" line, which I struggle to make sense of.

The player's identity was cleared by an investigator who evidently DIDN'T clear a bunch of others. He lives wth his mother, as many do and is totally in order in so doing. The evidence - which I haven't seen yet but have no doubt is correct, as it would be utterly pointless for the player to lie about something so easily verifiable - doesn't point to any wrongdoing.

I'm leaving for a week on Monday and anything I receive after Sunday evening will not be commented on for a while, so if the player could forward something by Sunday evening at the latest, that'd be handy.
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  #48  
Unread 03-12-2010, 05:43 PM
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If the player lives at the residence, or just claims to live there and his identification shows he lives there, then he does, whether he sleeps there all the time or not.

Being a Florida resident, I happen to have met hundreds and hundreds of people over the years that claim residency in the state of Florida, but in reality live in other states such as NY, NJ or some other state, but they claim residency in FL so they do not have to pay state taxes.

They may truly only be a part-time resident, but they claim to live here 6 months and one day so they qualify for permanent residency status.

If their drivers license and or passport would have the FL address on it, I would think it would be very difficult to prove otherwise.

Rick
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  #49  
Unread 03-13-2010, 04:03 AM
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Caruso did you not see my stating I believe the player despite these things?


I said

Quote:
that I believe his cause would have been lost at almost any casino. not just with rushmore.

before going any further I also note I am not saying the player is guilty of anything more than that he'll learn an important lesson
and

Quote:
That all said, I have a tendency to believe you too, but this is what you're up against. I'm not even that sharp and I spotted those on the first page.

Good luck with that.
He's not going to win on any grounds other than maybe the casino will cave to avoid more PR.

I totally realize it ain't right but the point i was making about with my hotmail account being hacked is IT DOESN'T matter.

you're talking to a corporation which means you'll get a go see mr red, go see mr green, go see mr brown, until you get tired of going around in circles.

and that will happen at any casino if you have your information different than what it is suppose to be.

That you must take the extra steps to put your ducks in a row, so to speak, or you'll end up just like the player, and myself, and I can tell you that you can go around hating the world for the injustice but it won't get you anywhere but alone.

Its a new world we live in. I'm old, wish it was different.

anyway good luck, and sorry I misunderstood about the hungarian (I still l can't spell it) being translated, that makes much more sense.

as far as rushmore is concerned, I'll have to see a pattern of unpaid customers before I act on them.

curious, Caruso, who do you promote for US players?
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  #50  
Unread 03-13-2010, 04:09 AM
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Further about the remark ducks in a row, is everyone should be reminded to NEVER throw away your disposable credit cards because if you win at a casino, who knows? how far back they may require you to provide the front / back of a credit card.
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